Our travel supplies are meticulously curated to enhance your journeys, ensuring you have everything you need for a seamless adventure.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you are unsure about the eligibility of your item, please contact us for clarification.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original item.
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include your order number and a description of the issue in your email. We may request photos to assess the damage. If the item is confirmed to be damaged or defective, we will provide you with a replacement or a full refund, including any shipping costs incurred.
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 3 business days for a response to your inquiries.
Our travel supplies are meticulously curated to enhance your journeys, ensuring you have everything you need for a seamless adventure.